Pros
work from home and work from home
Cons
Been here almost 3 years and its gone SEVERELY downhill. First of all, no one up above you cares about employees, customers, tools that malfunction literally every day - list goes on. They don't care about anything at all. This is a "do your job to the best of your ability with constantly breaking tools and leave" kind of place. No praise ever even if your ranked #1 and do a fantastic job No communication to whats going on in company by the up aboves. ABSOLUTELY No opportunity for advancement. ABSOLUTELY No raises, ever. Pay very low - make sure you can live on 24k a year Customers become belligerent and are constantly rude/mean Customers are EXTREMELY dumb specially in 757 area code for some reason, they don't understand anything you say or have them do and it's EXTREMELY frustrating. I would say 75% of customers are like this. This is definitely the most frustrating part of the job, next to tools constantly failing A lot of employees are highly inexperienced, and other experienced techs have to constantly fix what they can't Health care deductible went from 500$ to 2500$ in 2017 and it's 150$ a month. So it's like you don't even have healthcare unless an emergency happens. And if an emergency DOES happen, you are out 2500$ which no one here can afford. So if you want to go to the doctor at all for basic checkups or anything, you have to pay every bit of it. Schedules are switched every quarter, if you don't have a great rank then you get the night shift. (thank god I do) One supervisor (other employees you know who I'm talking about) constantly nitpicks about every little thing you do even if you are top ranked. You are switched to a different supervisor every quarter. You will constantly receive "tier dumps" and these are basically other departments dumping calls on us that they don't want to deal with, usually belligerent customers that should have not been transferred to us in the first place. There is tons of other stuff I can list, but those are the main ones.