A joke . Remote Service Tech = Slave Worker from USA - Remote Support Tech RST Support.com Employee Review

1.0
Oct 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home, that's about it.

Cons

Low pay, weird shift, no quick response on chat rooms, under staff..,The list go on. .... These people are a joke for $10.25 the so called remote service technician = Tier 1 slave Rep. have to be a salesman, tech, billing rep, and trying to provide top of the line customer service. No wonders this cable company have poor customer service, because of these so called Third party companies... Also 80% of new hires quit before production.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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