Dont do it - Remote Support Tech RST Support.com Employee Review

2.0
Nov 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home. Benefits. It was a fantastic job when i started. after 3 months, the position turned into something that I did not apply for.

Cons

-NO RAISES. -Weekly, if not daily changes to the job, -no raises. No room for advancement. -Every call has a different outcome. If customer is without internet, still gotta send 'em how to get help ON THE INTERNET. no customer wants to hear how to get help through a website if they cant get online. -no raises. -Want to move? Nope, gotta be approved first, BEFORE the move.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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