Pros
Excellent break fix experience. Good call control tips from supervisors. Good health care and vacation time benefits. Excellent knowledge base documentation. Two weeks of paid training. Supervisors were always professional.
Cons
CEO promised raises after SDC became profitable, then SDC achieved profitability and he said no raises, they need to remain "competitive." Dumped into production with zero call experience or training. Trainers claimed 64-bit operating systems can't get rootkits. Horrendous PCI compliance violations. Forced to upsell hardware warranties to Comcast customers. Outsourced Sutherland sales reps dishonestly misled NortonLive customers. Limited promotion options. Appallingly rude customers. Poor schedule options. Policies inconsistent, varied from supervisor to supervisor. 100 sales reps and 150 SE's fired without warning. Inconsistent, arbitrary QA assessments. Unreasonable employee hardware requirements mandated by out-of-touch call center management.