1.0
Dec 28, 2017
Former employee, more than 1 year
Remote, OR
Recommend
CEO approval
Business Outlook
Pros
You could literally be horrible at your job and still receive a pay check. As long as you clock in everyday, nothing else really matters.
Cons
Tier 1 follows a strict guideline as far as what they can or can’t do or even what they say. Tier 1 is usually the reason you end up with an angry customer. You are expected to do much more than what they go through during the paid training. Job ends up being very repetitive in the sense of the resolution. You are only allowed to do so much, even if that means disregarding the customer experience. My personal morals did not agree with this company. I was asked to tell a customer to call back because our tools were down, or administer a Technician Call to the house (aka more money for them).