Well Well Well (insert sad/angry face) - Remote Support Tech RST Support.com Employee Review

1.0
Jan 15, 2018
Recommend
CEO approval
Business Outlook

Pros

I literally cannot think of any.

Cons

The Pros, well the interview is basic & i'm sure "anyone" would most likely receive an offer for employment. Training is a hot mess, and that literally is the best compliment I can provide. Pay is laughable. Trainers are just as confused. HR is equally confused. If you ask HR about pay, they'll refer to payroll who wants an email they will never respond to. Benefits....do you own research, because they'll you zero. Everyone passes you to the next person. Time off? yeah right, they don't give a cat's flea collar what emergency you may have. Just take the calls. Programs freeze. shutdown. Obviously it's your fault. Definitely not theirs. Training is done in the Zoom program, which for some reason didn't work too well with this company. Zoom has to be used on a computer, not your phone/iPad/tablet app..although the app works better. They literally monitor how you've signed in, which is beyond ridiculous.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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