Unless you are desperate...DO NOT WORK FOR THESE CLOWNS! - Anonymous employee Support.com Employee Review

1.0
Jan 23, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

yeah...stating the obvious, working from home is cool...absolutely no other Pros

Cons

- Horrific pay - No chance for a raise...ever - Abusive customers - No freedom to actually try to help a customer...you MUST stick to a hard sell script at all times. - schedule is based not on how good you are, but on how much behind you kiss. - incompetent and arrogant management - Comcast is the most reviled ISP in the world...support.com does their level 1 tech support...you do the math.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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