Just Above Poverty Wages Tech Support - Remote Support Tech RST Support.com Employee Review

1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

None really!! Just being able to roll out of bed and go to work.

Cons

Tools are terrible and unreliable to assist customers, You get 5 minutes to login, and 90% of the time the tools take 5-10 minutes just to give a simple error like- "there appears to be network problems". This effects your metrics, and sanity, PAY is what you would expect to pay someone fresh out of high school with no skills, expect you to stay up on company policies and changes on the fly while taking calls, no feeling of belonging or communication

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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