the pay is so low its ridiculous - Remote Support Tech RST Support.com Employee Review

2.0
May 18, 2018
Recommend
CEO approval
Business Outlook

Pros

they hired me, i bring life into this company . the metrics are easy to meet and the systems are easy to use.

Cons

the pay, the ridiculous miss 60 minutes and your fired it doesnt matter if someone burnt your house while you were in it took you hostage stabbed you 15 times, if your not in chat or logged in your pretty much dead to them . the pay is ridiculous they say you ll get paid one thing then they pay another plus they say they give you reimbursement and dont actually do it . they rob you of time . for what??? so they can save money and earn more for the big ceos, i bet the ceos dont have to take out loans or go behind on their rent or bills so they can feed their kids. as a single mom i have to have two jobs just to cover the expenses to have this job. internet phone modem lease fees, extra electicity, i thought working from home would be less stressful but id rather spend the gas to go out and work then to stay home and use extra energy and rack up a bill in internet,plus buy extra monitors and things, that we only get 50 cents for.

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Support.com Response
8y
We do display our training wage and starting production wage in all of our job posting, so that everyone is aware of the pay prior to interview. We also discuss this heavily during our interview process. All of our hourly employees who work from home are provided a reimbursement for using their own equipment. Many people have a difficult time recognizing this on their paystub as it is a non-taxable reimbursement, therefore it reflects as a separate line item. As with most employers, we do ask for perfect attendance during the training period, as this is critical to your success. All of our training is conducted in a virtual classroom setting and cannot be made up. Missing more than 60 minutes of a 4 week training program makes it difficult to be successful. We expect good attendance from our employees, however we do realize things may happen that are outside of one's control and we review and discuss each situation on an individual basis. Having reliable ISP is essential as again this is a work from home position.

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Pros

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Cons

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Pros

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