Excellent Fast paced incident resolution. - Anonymous employee Support.com Employee Review

5.0
Nov 7, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, Great shifts, plenty of OverTime during holidays and many chances to leave early if you wish. an incredible amount of unique client interactions per day, great way to build Help desk / networking / Malware removal experience. Room to move up.

Cons

No real interaction with co workers or management. All Chat rooms or Meeting webinars, can feel a little lonely at times. Service scopes are tight and restrictive at times.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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