Remote Service Technician - Remote Services Technician Support.com Employee Review

When customer wants to escalate, Supervisor doesn't answer or shifts the issue. Improvement is still punished by write ups. RGUs for sales is mandatory, so instead of required to pitch to every customer it is expected to get sales by the end of the month. Issues are strict to the point that instead of working to improve, write ups become the norm. Calls don't have a set script, but in a sense we are expected to talk to the customer as if we have one (less sense of a customer feeling like we are just like them rather than "the company") No raise unless promoted. Serveys are nice to have, but nothing is noticed unless you get a sale