Extremely high expectations for low extremely pay. - Remote Services Technician Support.com Employee Review

2.0
Nov 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Work from home is nice.

Cons

Low pay, supporting 4 different products for the one major client. Being tier 1 and 2. Constant threat of a ‘talk’ with management or hr for the most trivial things. Ton of archaic tools must be installed on your own pc.

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Support.com Response
7y
We realize that it can be difficult to hear that certain policies may jeopardize your employment, however, as a responsible employer we it owe it to our employees to be open with our policy guidelines. Attendance in training is our number one concern, and generally the area our new employees seems to struggle. We do require that you be there every day on time so that as a class you can move forward in a productive environment. Thank you for your feedback. We all have room to improve, and all feedback is reviewed and listened to.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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