Feel like a slave in your own house - Solutions Engineer Support.com Employee Review

1.0
Jan 31, 2013
Recommend
CEO approval
Business Outlook

Pros

Getting to work from home is pretty much the only pro You do accrue decent PTO . . . good luck using it though

Cons

-No raises in years -Different answers from every supervisor -Constantly changing schedules with no real say which one you get -Most of the actual technical work is done in India so North American workers are left to deal with most of the mundane customer service work with irate customers -Constant policy changes, sometimes with no notice until days after the fact -Get harassed if you actually try to use your PTO -No paid holidays -Hard to move up -Have to fight to actually have your accomplishments put into your review -Get punished by management if you bring any problems to their attention

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All