Terrible Company - Customer Support Technician Support.com Employee Review

1.0
Nov 8, 2018
Recommend
CEO approval
Business Outlook

Pros

The pay was good, but not for the support we were providing. Hired and paid as tier 1 but actually providing tier 2.

Cons

Put in a notice for resignation (i.e. 2 weeks notice) was told by my supervisor that notices are not accepted and that my resignation was effective immediately, leaving me without a paycheck until i start my new job.

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Support.com Response
7y
Thank you for your feedback, and we apologize if there was a misunderstanding. We request and appreciate a notice of resignation from all our employees. We do ask that employees work their full notice period, and that they continue to represent the company in a positive and productive manner. If an employee cannot work the full notice, we do accept a resignation immediately, but we always inform the employee of the reason why.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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