Good People - Mentor Support.com Employee Review

4.0
Nov 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Working from home! Paid For Performance bonus is easy to earn and available to all RSTs! Training program is extensive and detailed! Supervisors that work for you not against! Help's always there if you need it!

Cons

Customers can be frustrating at times Call ques can get back to back Some agents don't respect constructive criticism

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Support.com Response
7y
Thank you for your honest and open feedback. We work diligently with our managers to ensure they have the leadership skills necessary to provide the support our employees deserve. Your feedback provides us with insight that allows us to continue to strive for improvement. Hang with us, we are constantly evolving with your help!

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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