remote services tech - Remote Services Technician Support.com Employee Review

You are literally just a number to these people. Do not ever expect to get a raise because they do not do raises at all. You have no say in your schedule, you can bid for a shift that they say is based on metrics, however even if you are top 2% you will get the exact opposite of the shift you bid for always. If you are late 1 min at any time it counts against you , no matter if its an isp issue or you are 1/2 dead. The other thing, is you must have very thick skin. you will be answering complaint calls for a cable service company. You get yelled at and cursed out for a solid straight 8 hours everyday. Fun. Only take this job till you find something better , its not worth the money and the loss of faith in humanity. Oh and be prepared to NEVER have a holiday off no matter what they tell you. Been here almost 5 years , I definitely know what im talking about.