Where to begin? They'll say youre hired for one job and you'll work a different one. Initially they'll let you "pick" your schedule and days off only to have it change every day. The only consistent schedule you will have is for training. They offer "shift bids" every 2 weeks so you can try and get the schedule you selected. But you have to have a good score to even be considered.
Their bonuses are only valid if you never miss a single day or have to leave early. Even then, you wont see it for 3 months. If you have kids or any health problems, forget working here. The first time you have to leave to pick up your sick kid or go to the hospital/doctor you'll be "separated" (fired).
Don't expect an email or anything letting you know you've been separated either, they'll just revoke your logins. And if this happens during your 6 weeks of training, you're immediately separated or yelled at to log back in.
If you don't want a job talking on the phones, thats too bad. Even the positions they offer that state no phone work require you to answer customer service phone calls.
They'll say they only require mandatory OT "once in a while" but its every week. Anywhere from 2-10 hours and you cant opt out of it.
You'll get a call from a recruiter almost the same day, the turnover rate is ridiculous. And the recruiters have zero idea what the positions actually entail.
Your trainer will be lucky if theyve worked there over a year. And most of them have issues running and explaining the tools needed for the job. One of the main tools used doesn't load for 90% of employees and you'll get marked down for not using it.
All of the training material is outdated as well. So have fun trying to figure it out while your instructor tries to figure it out as well.
If you complain to the company about your shift not being right or your pay, they don't care. They'll tell you that its the schedule you're stuck with and try bidding for a different one in 2 weeks.
Hope you love misdirected calls and angry customers as well. About 70% of the calls you will get either arent for your department or they've been transfered several times. Most of the agents that transfer them to you have zero idea what the issue is so you'll have to ask the annoyed customer again whats wrong.
If you need a supervisor at any point, good luck. There arent that many of them and theyre always busy or on break.
Also, hope you like Comcast/Xfinity because that's the contract you will get. You'll have to memorize every service they offer even if you arent in that department along with upsell products. They have about 6 different apps you'll have to know and tell people about each call.
Even if you have an elderly person on the phone, you're expected to make them disassemble/fix devices. You can't just send someone out to do it for them. Expect to have to reset a modem/router on every call regardless of issue.
