Performance Issues - Customer Service Representative Support.com Employee Review

1.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Able to work from home

Cons

performance never good enough. Always wanted more. Required extra hours. Forced to work holidays. No internal promotions. No raises. No Bonuses. They lied and said they would provide raises once profitable. They claim to have never been profitable even though they bring in 100million a year. My job was ultimately outsourced. They offered to have me stay on board but for a reduced wage of $8/hr. I had it. Quit.

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Support.com Response
7y
Thank you for your feedback. We do not hide the fact that we are a 24x7 operation, open 365 days per year. We do provide all of our employees with 7 floating holidays per to use as they wish. We have recently improved our Pay for Performance program to include all employee an additional earning opportunity!

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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