RST - Anonymous employee Support.com Employee Review

They really need to up the hourly rate as it is not great. I feel that in that position I was an IT pro helping customers fix and understand their wireless and computer issues but was only making $10.25 an hour. I make $11.50 doing a retail job that anyone can do now. The P4P plan was really not good. The people that received that bonus for the most part were not doing their job in helping anyone and was taking the easy out by resetting modems and telling customer to give it 15 min to be ready therefore reaching goals of time on phone and such. I had 10 different supervisors in 4 years with one of them lasting a full year so there was no consistency as each supervisor has their own goals they want you to reach.