Constant challenge, but due to management, not customers. - Personal Technology Expert Support.com Employee Review

2.0
Feb 20, 2013
Recommend
CEO approval
Business Outlook

Pros

- Working from home is the obvious pro with this job. - The benefits are fairly outstanding with access to a 401(k), health insurance, and an Employee Stock Purchase Program. - Teams and direct supervisors are excellent quality and form tight groups of excellent people you can rely on.

Cons

- Policies are writ on water. - Constant increase in workload and responsibilities, and increasingly tight time limits, with no additional compensation. - Constant shifting to and from different corporate tenants with the expectation that you will know all associated policies and procedures. - Poor written documentation on expected procedures, but constant referral to the documents for any questions.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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