Work in your underwear - Personal Technology Expert Support.com Employee Review

3.0
Mar 1, 2013
Recommend
CEO approval
Business Outlook

Pros

Work from home - work from home - work from home. Basically, that is the single best thing about working in this company. I work on a close knit team, which makes things great. The salary is decent for a WFH position. When OT is available I recommend soaking it up, you're at home and probably on your computer anyway. Publicly traded company. Great benefits Employee Stock Purchase

Cons

It's a call center, albeit a virtual call center, it's still a call center. So, the focus is on metrics. Some agents complain about being bounced from tenant to tenant without being adequately trained on their new tenant. Documentation is available, you just have be self starting enough to review it on your own. No raises in 4+ years. Publicly traded

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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