Comcast is one of the main clients for this company - Remote Support Tech RST Support.com Employee Review

Thank you for your feedback. We have many clients in our organization, all with technical support needs. Our employees are dealing with customers who have issues; whether that be on their personal computer or with services provided by our clients. This is a customer support role, which all candidates are informed of prior to accepting this role. As with most call center roles, there are times we need additional work hours from our employees. All employees have the opportunity to pick when they will work, and we do not ask for more than 8 hours in a work week of additional hours. You may add these in daily increments or all at one time, the choice is up to the employee - this requirement is occasional. Tool requirements in general are related to the individual equipment owned by the employee. We offer a reimbursement to all employees who use their own equipment, and often the employee may not update his/her equipment as requirements change. Internally we do not have equipment issues that affect our general population of employees - these are rare to non-existent. We wish you well in your new endeavors.