Not Really Tech Support - Remote Support Tech RST Support.com Employee Review

2.0
Feb 12, 2019
Recommend
CEO approval
Business Outlook

Pros

100% work from home and you don’t have to really interact with your co-workers if you’re not a “people’s person”

Cons

Very low pay considering the level of stress - hard to move up within company - not really a tech support job, they have 100 different depts. and only use the RST employees for sales

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Support.com Response
7y
Thank you for your feedback. As an organization that promotes from within, our employees have excellent opportunities for advancement. We have multiple departments, which allows for such movement for qualified employees who have a desire for career development. While our positions are technical support, there is an element of sales opportunity when our customers have services that may or may not qualify for enhancement. This is a factor in all customer facing roles.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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