Pros
Working from home. Health Benefits (though expensive for the low pay) Vacation Time (though can't even afford disneyland)
Cons
* Way below market pay. * Treated like garbage by upper management. * Treated like garbage by customers that resent owning computers. * Company touts North American phone personnel but is now moving many more operations to India including some phone support. * CEO Always makes excuses to not give raises even now that the company is profitable (at least he thanked us for making it possible). * Raises and bonuses were promised when the company started making a profit but CEO turned back on that. * No incentive for call center employees to remain with the company long term. Beware of empty promises and lies by upper management. * Quality of service and customer complaints continue to get worse due to new policies designed to reduce the amount of time spent on repairs. * Give your knowledge, expertise, life and time but get very little in return.