Not Supportive of Employees - Remote Services Technician Support.com Employee Review

2.0
Mar 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Overnight shifts are optional; shift bidding; friendly coworkers

Cons

Operations and Human Resources managers are way out of touch and lack empathy, definitely do not listen to associate's issues; supervisors' hands are tied about issues' kept taking required tools away from associates; no part-time or schedule adjusting unless you win a shift bid; low pay for the work and stress

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Support.com Response
7y
Thank you for your feedback. I am sorry to hear that you feel a lack of empathy from the company, as we strive to have a compassionate leadership mentality. We work hard, and we hold ourselves and our team members accountable. We strive to improve on a daily basis. We offer many part-time and flexible schedules, ranging from 20 hours per week to 40. It is up to the individual employee to decide how many hours he or she would like to be scheduled. Our only restriction is that you must remain in this status for a minimum of 90 days one you make the change. We wish you well in your new endeavors.

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CEO approval
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Pros

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Cons

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4.0
May 26, 2026
Recommend
CEO approval
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Pros

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Cons

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