Good place for growth if you can keep up with everything. - Remote Support Tech RST Support.com Employee Review

5.0
Mar 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits and remote work. People complain about the so much with this company and I can understand why. However, saying they lie or not transparent is completely false. If you look in the Spirit page all the information is right there including what you agreed to when you accepted you position in the company. Everything from how coachings are conducted to NPS spreadsheets and meeting notes from the companies IT department. Recently we experienced a tool outage. The meeting notes addressed this and they are currently looking for solutions to not only prevent this from occurring again but looking at ways of identifying them before they happen. If you wanna stay up-to-date in this company you NEED to be an independent worker and look for the information on your own.

Cons

Limited pay. In order to move up you have to have at least 6 months of employment. This is the standard for most companies tho.

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Support.com Response
7y
Thank you for taking the time to provide us with your feedback and insight. We appreciate that you recognize we are very transparent with our employees, and we are looking for those self-managing work-from-home employees who appreciate transparency from an employer. We do value our online tools that keep our employees up to date on our procedures, policies and tool updates. Thank you for recognizing our commitment to continuous improvement!

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Jan 16, 2024
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CEO approval
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Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

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Cons

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