Avoid if possible, currently off-shoring as much as possible - Solutions Engineer Support.com Employee Review

2.0
Apr 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Work from home, can work in pajamas, Supervisors are very professional and do their job properly and can make working here a bit more tolerable

Cons

No room for advancement, Constantly criticized by QA about criteria that is constantly changing, you are NOT there for your technical expertise, you are there to answer call center phones and follow procedure and the allowed time for completing work orders becomes less and less increasing pressure on you. No raises for three years yet the CEO and upper management collect large salaries, stock options and bonuses. One more thing, they offshore offshore offshore. Shift bids are a joke.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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