You are hired as a tech support agent and then expected to upsell and do anything but tech support! Their training program is so horrible that it won't prepare you for the real job. My trainer made my class of trainees feel like children. Such a horrible culture. Seriously read all the other negative reviews! Don't waste your time unless you need a job and there is no alternative!
What's bothering me though is some of Support.com responses to former employees reviews! They can't accept criticism and flat out tell former employees that they're lying - very professional really... Glassdoor should ban them from responding to these reviews. They have no right to defend themselves when they're making up lies just to make themselves look good. I saw one of their responses about how upselling is usually discussed during interviews and that they also do role plays during interviews... HAHA what?! I was never told I had to upsell during my interview nor did I have a role playing session with the interviewer!
Advice to Support.com to seriously just stop responding to reviews. You are just making excuses and lying to people. And I wouldn't be shocked if the person responding to reviews agree with all the negative reviews but as a part of their job, they're forced to make up excuses and respond with such silly arguments that make absolutely no sense. So again do not get fooled by Support.com and do not get fooled by their comments to negative reviews.
