Too many to list. Managers have no oversight in their departments, especially the training department. I worked as a trainer for years and not a single time did a manager come in to watch me and see how I performed. I was then moved off the training team and put into the lowest position possible despite being ranked #1 through #3 consistently out of 1500+ people as an actual tech (not a wireless tech).
Pay is garbage. They save so much by not having to pay for a building, furniture, electricity, computers, etc. and all of the money saved goes right to the top. P4P is a joke.
Very demanding hours and very strict with attendance. During training I had a woman whose father passed away suddenly and I was told to fire her because she missed her first day. They are cutthroat and don't care about people at all.
Stock program is a joke. I worked there for 6 years and accumulated approx. $20 worth of stock. Never a single pay increase outside of being promoted, and even then it was less than 10%. They moved trainers from salary to hourly employees when the salary limits were decreased on who they are forced to give overtime to and due to the change we lost our paid time off and were told we were getting the exact same as if we were salary, when we weren't. Blatant lies.
They have no control over their employees due to no oversight. There are only a couple supervisors who would respond to questions or requests despite having 10+ available at all times.
They have been sued multiple times and lost millions several times due to scams they were apart of. Look it up yourself, they were in cohorts with Office Depot. They might as well be scamming their employees with the low wages along with their customers.
Whoever said the negative reviews are wrong is lying. An earlier response Support.Com said they do not outsource, but they do. That's where most of the PTE work went, I know because I trained them. The company they partnered with was iOpex. They even sent another trainer to the Philippines because they were having trouble controlling their outsourced help.
The managers do not listen to their front line employees nor the supervisors. They are heartless.
Bar none the worst company I ever worked for, I should never have poured 6 years of my life in to this company. The only good thing to come of it was me using it as a stepping stone into a much better tech company that actually pays their employees a living wage.
The management of the training department should be fired. They have no idea what is going on in their own department, again, no oversight whatsoever. Management is out of touch with the front lines and the needs of the business. It's no wonder their stocks have only gone down year after year.
