Pros
You are working from home, which affords you many options that you would not be able to exercise in a standard office without being judged. After a few months, this will be the only thing you can cling to. - Work in your underwear - Hold your head in your hands and think about life decisions that led you to work somewhere like this between each call. Plenty of time for self reflection while you put off answering the next of an endless stream of calls for as long as you can.
Cons
- Management lies about incentives and bonuses for improving performance. - Management promised raises when we reached profitability then cancelled them. - Sales force has been fired and outsourced after promising that wouldn't happen. - They are starting to outsource some of the technical work as well. - They schedule and reschedule and move people around to stay at the absolute bare minimum service levels agreed to by partners. ( There is always a queue, customers are always upset. ) - You will get yelled at, multiple times a day by customers who have been on hold 1-4 hours. - You will get yelled at, multiple times a day by customers who were lied to by sales. - The absolute most soul crushing work experience you will ever have, and this is coming from someone who has worked retail over the holidays a number of times. Why don't I just quit, you are wondering? I simply don't have the energy any more, I'm too busy dreading logging into work.