Do your Research - Remote Services Technician Support.com Employee Review

Thank you for your feedback. All our job descriptions for the work from home contact center role state that there are upsell requirements. During our interview process we discuss this in depth, as well as in all our offer paperwork. I am sorry you did not feel this was as clear as it could have been. These are not hard sales requirements but rather finding an opportunity to improve customer service and experience. Again, thank you for your feedback.