Pros
- Work from home - Benefits (with some cons) - Pay rate - Ability to advance when company is expanding - Ability to work in special projects if you work hard and show interest - 4x10 shifts - Shift bids are awarded by performance (and not who is liked more), so the better you perform the better shift you'll get based on your preferences - Company is always looking to expand, opening new positions for growth - including 3(4) tiers of support --- Remote Services Technician (Tier 1) --- Personal Technology Expert (Tier 2) --- Business Technology Expert (Tier 2, but more knowledgeable regarding the fun stuff) --- Technical Leads (Tier 3)
Cons
- Customer interactions are at the same level of stress as collections - Most mistakes are made by other departments which must be fixed by ours - No face to face contact with co-workers, and no bar to go to after to complain about customers - Focus for reviews and bonuses are based on hard call metrics and not quality of service - A lot of unhappy co-workers who don't want to work there anymore but don't have a car to work somewhere else can really bring the general mood of the floor down - You pay a penalty to insure a spouse if they have insurance available through their own employer - 4x10 shifts are only available to those who work in states that do not require overtime if you work more than 8 hours in a day - Quality adherence expectations are very demanding