Not worth it - Technical Support Representative Support.com Employee Review

3.0
Jun 5, 2019
Recommend
CEO approval
Business Outlook

Pros

The pros are the fact that you are able to stay at home and not have to worry about the commute. They have great training available to you before you get out on to the floor and a great support system when you are in training .

Cons

After you are done with training though the support is not there from who they call your supervisors. You only have communication through an IM system on a program they all use and although that is handy to an extent all they will tell you is to look it up when you have a technical question. It can be very frustrating and maddening to an extreme especially when you have a angry customer who doesn't want to wait while you read or find a specific article for their problem.

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Support.com Response
7y
Thank you for your feedback, and we appreciate your comments. We have several chat rooms available to our employees for supervisor, help desk and fellow employee support. We also have many robust articles and features to assist you with the day to day functions in your role. We encourage employees to find this information and read it, so they can handle future situations with little to no hesitation. We wish you well in your new endeavors.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

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4.0
May 26, 2026
Recommend
CEO approval
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Pros

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Cons

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