The Mcdonalds of tech support - Customer Service Representative Support.com Employee Review

1.0
Jun 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Work at home tech support

Cons

Everything, the tools don't work most of the time even after reporting issues constantly. If you appreciate your sanity DO NOT APPLY HERE. I was working at Dollar General retail, making less and I was happier... at least mentally, this job will rip your soul out and eat you alive. 0 incentives besides the laughable xchange LOL imagine someone thinking that was a good idea, 20k points to go on trip, enjoy your vacation when you're 85. By the way, apparently the CEO makes 480k / year now that's a nice incentive, keep thinking about how you'll never see any of that when you're busy being a phone robot slave, don't do it.

avatar
Support.com Response
7y
Thank you for your feedback. Our goal is to continue to grow based upon employee feedback. We have several incentives for our employees, both internally and externally provided by our clients. We have a very robust pay-for-performance program that includes all our hourly employees. We also had a newly hired employee bonus, and we are currently reviewing opportunities to recognize our employees in increase compensation. This is a call center employee role handling incoming customer calls from a virtual work-from-home environment. We wish you well in your new endeavors.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All