Angry Customers All Day, Average-Low Pay - Remote Support Tech RST Support.com Employee Review

3.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to work from home.

Cons

Angry Customers All Day, Average-Low Pay

avatar
Support.com Response
7y
As a call center handling customer concerns, we do expect our customers to be angry; something went wrong in their initial experience, so they are calling in for our assistance. This is your opportunity to "make their day" with the unique service you can provide. This is not a role for everyone, and we appreciate those who understand that. We wish you well in your new endeavors.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All