Lots of unfulfilled promises and underhanded business and employee relations tactics - Solutions Engineer Support.com Employee Review

1.0
Jul 3, 2013
Recommend
CEO approval
Business Outlook

Pros

- Work from home - Good health benefits

Cons

- Pay is sub par and DO NOT expect raises....this company does NOT offer raises at all in spite of their incessant promises to do so once the company is profitable (which it is) - Dirty business practices with some tenants that pose ethical problems to those with ethics standards - No understanding at all if your life does not align with the schedule that you get stuck with - Unfair shift bid process that favors metrics over everything even when you get thrown from one tenant to another and have no stable metrics because of it - Don't get sick or you might get fired and NOBODY will call and tell you - Very poor training offered even when you are forced to go to a new tenant doing completely different things - Headsets are the only thing they pay for and provide, but if something happens to yours it is your fault and you are not allowed to work - Outsourcing more and more of the work to India...

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All