Many Improvements Could Be Made - Remote Services Technician Support.com Employee Review

Thank you for your feedback. As an organization, it is important that our employees come to work as scheduled. We supply our employees with 5 PTO days and 7 Floating Holidays to cover missed time. It is important that employees use their time allotted and avoid missing additional time. We do not shame our employees, they call into a generic number, no questions are asked, but they are held accountable to our attendance policy. We are a structured environment and have prescheduled breaks and lunches based upon hours scheduled. We understand employees needing to take bio breaks, and this is allowed. We do however ask that these breaks be limited in time as we do have a very structured schedule as we are a call center. All of our supervisors are involved in a compassionate leadership culture, so our hope is that your experience will not be repeated. We wish you well in your new endeavors.