Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Support.com

Is this your company?

Support.com reviews

Dead-End Job For Moderately Intelligent Individuals - Remote Support Technician Support.com Employee Review

1.0
Aug 14, 2019
Remote support technician
Recommend
CEO approval
Business Outlook

Pros

Literally, the only "Pro" to this job is being able to Work-From-Home.

Cons

- Decent health insurance benefits for full-time (30+ hours per week) but extremely low pay for the kind of work you're asked to do on a regular basis. On average, agents working directly for SDC's clients (i.e., Comcast) make 38% more than agents working for the company. - Incompetent Operations Team; specifically, scheduling and requesting Time Off - Inadequate Training - Often times unable to resolve a customer's issue(s) - Condescending Management, HR & Operations

avatar
Support.com Response
6y
Thank you for taking the time to leave a comment. We are very proud of our organization and the many roles we offer both in the work-from-home call center space as well as our technology business. All of our managers have a plethora of experience and bring a high level of leadership to their roles. We wish you well in your new endeavors.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Remote technical support specialist
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Manager
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All
Related searches: Support.com jobs | Support.com salaries | Support.com benefits | Support.com interviews
Support.com reviewsSupport.com Remote Support Technician reviewsSupport.com review