Dec 6, 2019
Support.com Response
6yWe appreciate feedback from both current and former employees, and we also understand everyone's view is individual. We do support our employees, and we expect our employees to support our organization and embrace it as their own, while providing excellent customer service regardless of the service requested. Tier support has changed over the years and customers expect a "one call resolution" to their concerns as opposed to a constant transfer. This is the mindset we follow. We provide our employees with state of the art applications to resolve all issues. We as with our clients have a unique library of solutions that when used will resolve most concerns. We are also very proud of our ability to make as few or as many scheduling changes as an individual likes, with our schedule auction process. Like any call center, we have shift alignments that align with call volume, but unlike others in our industry ours happen less often and always come with significant notice. We do allow our employees with high performance metrics to have first choices in schedules, and we offer a variety of scheduling options, from 3 days to 6 days depending on your specific need/want. We wish you well in your future endeavors, and thank you for your service.