Great to work from home but no respect for off work time - Remote Services Technician Support.com Employee Review

3.0
Dec 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Working from home brings many pros

Cons

Forced overtime - even on your offdays with minimal notice, metrics based job - you will land a schedule based off your performance, no promotions from within

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Support.com Response
6y
Thank you for your feedback. We are very transparent in our scheduling process, in our job requirements, our interview process, our offer process and throughout your career with SDC. As our business can change with seasonality, we prepare our employees that we will have times of extra hours and reduced schedules. All notices are provided a minimum of two-weeks prior to the change, and employees are encouraged to sign up on their own before mandatory hours are added or reduced. We are a performance driven workforce in our call center roles, so regardless of time in service, you have the opportunity to pick your schedule based upon your performance from day one of production! We are an organization who promotes 97% from within, so promotional opportunities abound.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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