Worked at SDC for over 6 years, Started as a RST, but was able to wear every hat possible in the Company. - Remote Service Technician (RST) Support.com Employee Review

2.0
Mar 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home, work with great people.

Cons

Company started to downsize in the time I worked there, they started with providing support to both English and Spanish calls for Comcast, as well as taking calls from West Division, Central and NorthEast. SDC lost contracts with West Division, Central and also Spanish calls, which only left them with North East Division, and from the looks of it they were not sure what direction to take, Started forcing for Sales and the company felt as they did not know what direction to take.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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