If offered employment look elsewhere - Remote Services Technician Support.com Employee Review

1.0
May 7, 2020
Recommend
CEO approval
Business Outlook

Pros

work remotely, work remotely, and work remotely

Cons

-Management metrics are not suitable for actually helping the customer, -You apply for 1 job and they will add 3 other jobs to your job description once hired all for the same pay.

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Support.com Response
6y
Thank you for your feedback, it is important for continuous improvement. As an organization we work closely with our clients and our employees when setting goals, all of which are attainable and met by the majority of employees. We have a very healthy pay for performance bonus program. While our roles do change over the years, we provide paid training and we state in our handbook that duties may change due to changes in processes.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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