Only good for short-term employment. - Premium Service Technician Support.com Employee Review

As with all feedback, we do take the time to address all comments and ensure that we make changes when and were we can. We also appreciate honest feedback. We have tremendous opportunities for growth, as we have a variety of job functions, we promote 98% from within and we provide the necessary training for all promotions. While our attendance policy did change on May 1, we also reset all employees attendance infractions to Zero and we removed all existing disciplinary actions. We also set in place a policy that allows and employee to miss 4 days with no disciplinary actions. Our employees have 5 days of PTO, 7 days of Floating holiday and now 4 days to use as this wish, for a total of 16 days in the first year of employment. We feel this is very generous. We have never stated that medical emergencies are not excused, we have a process in place to handle special situations, such as leave, FMLA, ADA, etc. Like all call centers, our business needs change and we do have shift bids. All employees are stack ranked within their department and have an opportunity to bid on the shift that best suits their needs. We do not have Spyware of any kind in our systems. We have a variety of pay scales based on your individual skill set, background and role. We honor our veterans as we honor all employees, and we take special offense to this comment. Again, we appreciate feedback, we make changes based on feedback, but the feedback must be honest. These statements made are inaccurate and in some instances false and damaging to our business and our employees.