Not the best, but not the worst either - Customer Service Agent Support.com Employee Review

Never any raises. They try to make it sound like that's not a bad thing because there is an "opportunity" for "everyone" to earn the monthly bonus. However, ONLY the top 10% will get a bonus. To be in the top 10% you have to take all breaks at exactly the time indicated. That's not always easy to do unless you sit and watch the clock when not on a call. Your average handle time is also a factor. A couple of long calls and your out of the running. I would rather treat the customers right and resolve their issues. I understand the company needs to limit the amount of time on calls, but sometimes service is more important. If you are someone that likes rushing old people off the phone, you might easily get into the top 10%. HR - nasty horrible people They are not nice to the employees ever ... they are very negative and speak derogatorily to the employees. EVERYONE avoids them like the plague. From what I understand, this has been an ongoing challenge for many many years. I've been here for 5 yrs. and I know of others with longer employment here with the same opinion of HR. Try getting into a car accident or ending up in the hospital. You will need to reach out to them, they will not reach out to the employee. Once you reach them, they will not care about you as a person, they will instead demand you follow process. Even if you're in the hospital, you are expected to call in every day that you will not be at work until FML has either been approved or denied. If you don't call in ... you will be termed. Bio breaks are "HIGHLY" discouraged. You are told that it is "allowed" but only on the rare occasion and for very short periods of time.