Great job with constant changes - INCLUDING your job status - Personal Technology Expert Support.com Employee Review

There are no raises. It has been said that the company does not yet earn enough to afford to pay employees anywhere close to the industry standard. However, recent hires show otherwise. Around October a senior employee was hired, and within his first year between pay, bonuses, and benefits he makes what would take any other employee at least 61 years of consecutive employment to make. If you can afford to pay someone 7 digits for a single year, you can afford raises even if it is a miniscule amount. Typical corporate lies. Recently a major tenant announced the end of the support being offered by SDC. Employees found out via the tenant's announcement, while management claimed to have no knowledge of the announcement. After weeks of not knowing what would happen, SDC moved some employees to different departments, and claimed that they would find locations for the rest once the program was ended. Likewise, they claimed that employees should not worry, they have nothing to worry about as they have major tenants which provide more than enough opportunities. Once the department was mostly shut down days consisted not of tech work, but simply redirecting calls because apparently the tenant and SDC still had not been able to figure out the art of communication. Maybe it's because of the language barrier when the majority of jobs are outsourced, maybe it's just the bad management. The day that the department no longer had to provide warranties on previous service they cut people loose. There was no warning. Employees logged in to find out that all of their logins were not being accepted by the systems. Employees that called in to find out what was going on were advised to speak with a supervisor. Supervisors recommended to speak with HR. HR did not answer phone calls. Of course, the company rarely lets people go, the outlook is bright. There'd be no reason to stop paying people who are barely paid as is and let them figure out how to keep their power and heat on in the middle of the winter - business is just too good. /sarcasm Claims of upward mobility are likewise empty. Their are higher paying positions available. However, for the particular tenant mentioned above there are typically single digits for hundreds of employees. You _can_ move upwards, if of course you one of the handful of people chosen. Unfortunately this is the only way to receive a raise. So if you want more pay, you've got to be perfect - the one person out of hundreds that is most qualified. That's great if you're the best technician there is - but then again, if you are, there are much more stable and higher paying positions available. All-in-all I took the job because of the telecommuting. The job market in my area is scarce, and this state has one of the highest unemployment rates around. It worked out in that I could work with technology and spend time with family when I could - but the end result is I along with many other people (enough for command to claim there were quite a few with issues logging in to cover up) are out of a job days after the holidays, and a few days before the new year, with no warning. Moral of the story - if you have no other options and need a job allowing telecommuting, this one will do the trick. However, be forewarned, if you have to rely on this job to make ends meet then you can be sure that having the job itself is unreliable.