Ashamed to Work Here Now - Anonymous employee Support.com Employee Review

2.0
Jan 3, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home. Most employees are trustworthy, skilled individuals.

Cons

You have undoubtedly read the reviews here regarding recent company layoffs. Unfortunately, I have to corroborate many of the sentiments expressed about senior management. Layoffs are an unfortunate part of a failing business, but at least they can be performed ethically and only as a last resort. I believe that neither of those criteria were satisfied on Dec. 30, 2013. As stated in other reviews, the company is currently hiring for positions that are similar (albeit lower-paying) to the ones for which extensive layoffs were just performed. Rather than offering these positions as transfer opportunities, the company threw loyal, long-term employees on the street during the holidays, apparently after maintaining that the affected employees didn't have to worry about their job security until it was too late. These employees were summarily dismissed and treated poorly when they attempted to obtain information, from what I have heard. Now, not only is the company going to suffer from justified loss of reputation, but it is going to have to pay to hire and train new people to fill jobs that could have easily been filled with laid-off workers. Aside from being ethically reprehensible, the recent layoffs represented extremely poor business judgment. Management deception and short-sighted decision making bodes for a very shaky future and a very volatile present. Productivity has been eroded and trust in senior management is non-existent.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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