Pros
Save money on gas and lunch, walking distance to work, and don't have to shave or look professional
Cons
Supervisor only know how to control you and do not help you if your stuck on a call with a dissatisfied customer. The tools and programs used are not reliable. Sometimes it takes IT at least a week to get back to you to reset a password for a tool in order to do your job. Rigid control over break/lunch times. even if we all worked THROUGH break/lunch. Supervisors On Duty are usually worthless/lazy, but some do help you. The flow is good only for newbies to help them learn. The quality of the equipment we troubleshoot is very poor. All they care about is call metrics. This company does not give raises, they promise something and never deliver.