Employees are underpaid - Remote Services Technician Support.com Employee Review

3.0
Sep 22, 2020
Recommend
CEO approval
Business Outlook

Pros

You can work from home. The training is decent. The staff are easy to get along with. The employer is understanding.

Cons

The internal tools aren't that great. Knowledge base needs some work. The supervisors are overworked. Lots of mandatory overtime without much notice. Little room for upward mobility. Employees are underpaid.

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Support.com Response
5y
Thank you for providing us with your feedback. We continually review tools to ensure we have the most updated technology for our employees, as well as providing this feedback to our clients. Work life balance is important to us, and we do our best to always provide our employees with as much notice as possible when asking for extra hours. Wishing you the best in your new endeavors.

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5.0
Jan 16, 2024
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CEO approval
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Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
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Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

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