remote support technician, worked for both Xfinity networking and Comcast home networking support departments. - Remote Support Tech RST Support.com Employee Review

4.0
Feb 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Great team, strong support and training for people who may be new to the industry. Work from home.

Cons

Over time frequently required. The occasional unhappy customer.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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