Pros
Work from home and okay medical coverage
Cons
Most of the managers and supervisors could care less about their employees. Several of the supervisors play video games while on the clock (have observed this first hand). Other supervisors get off on being rude or disrespectful to their employees and being a slave driver without care. Poor communication with employees. Will destroy your ranking by several hundred people for simply having lost internet due to a raging storm for 30 minutes during your shift. These small hits are overwhelmingly weighted. HR is less than responsive. Rather press for lower handle times rather than providing quality service to customers. Rewards those who cut major corners and short change the customer just to meet their goals. Put all their eggs into one basket , COMCAST.